All our products go through strict quality assurance checks but sometimes, things might fall through the cracks. Rest assured, our products are covered with a two-year warranty.
If you have any issues with our products, just send us an image of the issue at firstname.lastname@example.org and we’ll do our best to help you out quickly.
We'll organise a Return Merchandise Authorisation (RMA) number for any return requests. Please note that items shipped without an RMA may not be accepted.
Change of mind
If you change your mind or would like to exchange your item, you have up to 30 days of original purchase to do so. If you made an error with a purchase online, unfortunately we're unable to edit and update an existing order once it's been confirmed. Do contact our support team right away, and we'll help you out the best we can!
Items pre-ordered or back ordered may be returned within 30 days from the date you receive them.
For change-of-mind returns, the customer is responsible for shipping fees for the returned item(s). Refund requests can take up between 10-30 days.
*During this difficult time we understand it may be difficult for you to return your items. That's why we've temporarily extended our return policy to 60 days*
Returns / Change of mind Conditions
All products must be returned unused and in a resalable condition, packed in original packaging, including any accessories, manuals, and documentation that shipped with the product.
Unfortunately, we are unable to issue a refund and accept returns for personalised items (with monogramming) as they will not be deemed as resalable.
Product returns and refund requests purchased through individual retailers are at the discretion of the individual retailer where the product was purchased.